2. Be Clear About Your Needs and Expectations
Don’t keep your expectations or even disappointments close to the vest. Let your service provider know about what you need and the things you expect. This information will equip us to deliver better services in the future.
3. Make Sure They Have Experience in Your Industry
Find an IT service company that has experience with other companies in your industry and in a majority of the hardware and software you use. At the same time, be realistic and understand that your technical support team may not have experience in everything you use, because no two businesses are exactly alike.
4. Find a Provider That Offers Remote Support
Almost 90% of IT support issues today can be resolved over the phone or an internet connection. Find a service provider that is staffed to provide effective remote support so you can minimize any travel costs and wasted time waiting for a service provider to drive to your office.
To learn more about why you should partner with The Millenium Group, contact us today.