The IT service desk is the unsung hero for many corporations. It resets passwords, fixes system issues, and offers several incident management solutions. Without the help desk, business functions wouldn’t run as smoothly, and employee productivity would decrease. For these reasons, it’s best to stay up to date on the latest help desk trends.
The current global health crisis has led to unprecedented workplace changes, including many employees worldwide transitioning to remote work. Because of the abrupt yet necessary change, IT has reasserted its importance to many companies and their employees. Due to the impact COVID-19 has had on the needs of businesses everywhere, new IT service management trends are on the rise, including: