MSPs constantly expand their services, adding new tools, adopting software, and revising processes. As MSPs accumulate more technology and their essential duties spread across multiple programs and platforms, effective problem management becomes a hassle. Day-to-day tasks like keeping watch over network endpoints or resolving customer issues require more coordination than they should, and an MSP’s ability to assure customers their technology will work is impacted.
A unified IT management system is a technology solution that provides a single point of contact for MSPs to deliver support services. Services like monitoring, access, performance, and management backup are linked together. Businesses can continue adding new tools and expanding their technology footprint without worrying about ITSM processes.
With a unified IT management system, MSPs can do the following:
- Ensure consistent system uptime
- Provide prompt incident management
- Prepare for outages
- Cut expenses and improve functionality