Why You Need a Healthcare Managed Service Provider

managed it services for healthcare

Similar to other businesses, your healthcare organization relies on your IT to perform your daily tasks. Unlike other businesses, however, when dealing in healthcare, you are subject to rigorous security regulations. If you want help with your infrastructure, you need a healthcare managed service provider (MSP) that understands the unique IT challenges of the healthcare industry.

The Role of a Healthcare Managed Service Provider

Whether you run a pharmaceutical company, biomedical research facility, or hospital, you need to be able to rely on your IT environment to provide your patients the best service you can offer. Not only that, but the solutions you use must also align with regulations set by the Health Insurance Portability and Accountability Act (HIPAA). Unfortunately, managing your IT environment while navigating the complexities of HIPAA compliance can be difficult to do on your own.

To simplify IT management and compliance, you can turn to a healthcare managed service provider. For example, The Millennium Group consists of expert-level professionals who have experience working with a variety of healthcare providers. We differ from other vendors in that we take the time to familiarize ourselves with your IT, allowing us to deliver services customized to your needs.

Importance of Having MSP Healthcare Services

Managing IT and maintaining compliance is a delicate balancing act that requires knowledge, hard work, and a lot of attention. It’s a demanding task that can quickly eat up what available resources you have. A healthcare managed service provider can take this burden off of your shoulders while also helping with critical needs such as:

  • Interoperability: Interoperability refers to the ability for computer systems or software to exchange and make use of information. In the healthcare sector, data is frequently exchanged and used for various purposes. Improving interoperability of your systems can enhance workflows, promote patient-centered care, and reduce costs by more than $30 billion a year.
  • Security: The sector has always been pelted by cyberattacks, but after the pandemic, cybercrime has skyrocketed. In 2020 alone, 26.4 million people had their PHI exposed by 599 data breaches, according to Infosecurity Magazine. A healthcare managed service provider can offer proactive cybersecurity that identifies and resolves vulnerabilities before they can be exploited.
  • Telehealth: A more recent development in this industry is the emergence of telemedicine. This is where a doctor can meet a patient virtually to provide care. Telehealth is not only convenient, but also helps with patient satisfaction. Since the technology relies on the cloud, healthcare organizations need a robust IT infrastructure to keep up with telemedicine demands. A healthcare managed service provider can help you migrate your IT to the cloud and make sure your infrastructure continues to run smoothly.
  • Compliance: Violating HIPAA could lead to your organization having to pay hefty fines. HIPAA Journal states that the minimum fine for a HIPAA violation is around $50,000, while the maximum fine for an individual is about $250,000. An MSP prevents noncompliance by continually reviewing your compliance status.

The Benefits of Having a Healthcare Managed Service Provider

The purpose of an MSP is to make your job easier through proactive IT services. They act as your IT department or as an extension of your existing IT department. MSPs have the knowledge and experience to help you make smart technology-related decisions. They can also enhance the way your employees work.

Other notable benefits you can get from proactive IT services include:

  • Reliability: Something like a hardware malfunction, cyberattack, or a natural disaster could bring your infrastructure down. With the help of a healthcare managed service provider, you can mitigate the damage from a disaster and prevent network interruptions.
  • More Productivity: If your infrastructure isn’t properly managed and aligned with your operations, your IT could turn from an asset to a hindrance. A healthcare managed service provider offers proactive IT meant to help you maximize your infrastructure’s efficiency and performance.
  • Better Alignment: If there are parts of your infrastructure that don’t function well with other systems, your IT could be causing bottlenecks and hindering your operations. An MSP can adjust your IT environment so it’s able to better support your work. They can also help to future proof your infrastructure so it’s ready for whatever changes you plan to make down the road.
  • Minimal Downtime: No business can afford to have their employees slowed down by downtime or any type of technical difficulties, especially for fast paced industries like the healthcare sector. Since your healthcare managed service provider is actively working to improve your IT, they are able to catch issues before they can become problems that cause downtime.
cybersecurity concept hacked symbol

Healthcare Cybersecurity

Healthcare organizations have access to an exhaustive amount of private data. As a result, hackers see the entire industry as a goldmine ready to be plundered. Being a major cybercrime target makes storage, processing, and sharing information while keeping systems interoperable extremely difficult.

HIPAA was introduced to address a majority of these concerns by establishing a standard for cybersecurity measures companies must comply with. With the help of a healthcare managed service provider, implementing the necessary cybersecurity solutions is much easier. An MSP knows the ins and outs of cybersecurity and works with you to strengthen your cybersecurity position.

Get the Managed IT Services Your Business Needs

The Millennium Group is an industry-leading managed IT provider that’s dedicated to your success. We offer a range of services to meet all of your IT needs. Our team leverages its years of experience to optimize and align your infrastructure with your business goals. Additionally, we can help you achieve and maintain compliance with a variety of regulations, including HIPAA.

Contact us today to learn more about our solutions.